Terms and Conditions

E. TJELLESEN A/S
CVR-no.: 89885019
Engmosen 1, 3540 Lynge
webshop@gosh.dk
+45 45 81 82 88

Payment

All amounts shown on the website are stated in Danish kroner (DKK), including VAT and excluding delivery costs.

GOSH Copenhagen accepts online payments with: Dankort, Visa/Dankort, Visa, MobilePay, ViaBill and Apple Pay. We do not charge any transaction fees for your purchase.
Payment for the order will only be debited from your account when the item is dispatched, unless otherwise agreed or stated in your order.
GOSH Copenhagen uses a secure payment server that encrypts all information, meaning the connection is completely secure.

Delivery

We only deliver goods within Denmark. The delivery time for your order is usually 1-3 business days. If you order during weekends and public holidays, the item will be dispatched on the first business day.

We deliver to private addresses in Denmark – however, not to the Faroe Islands and Greenland.

Please note that delivery times may vary during busy periods, weekends or due to challenges with the shipping company.

All items are delivered with GLS.

- Shipping from DKK 39.

- Free shipping for purchases over DKK 349 (Only applies to delivery to parcel shops)

- You will always receive a Track & Trace number via email when we have dispatched your order.

Returns and Right of Withdrawal

A 14-day full right of return is granted for items purchased on our webshop.
The period is calculated from the day you receive your order. If you have ordered several items in one order and we do not deliver them together, the withdrawal period runs from the day you receive the last item. Notification must be given by email to webshop@gosh.dk, where you must clearly state that you wish to exercise your right of withdrawal.
You can use the standard withdrawal form from the Danish Consumer Contracts Act, which can be found at the bottom of the terms and conditions.

Once you have notified us that you wish to cancel your purchase, you have 14 days to send the item back to us.

If you wish to return one or more items, we will cover the return shipping cost. Please note, however, that this does not apply to packages that are not collected from the parcel shop and are therefore automatically returned to us. In such cases, the shipping costs will be deducted from the refunded amount.

In case of withdrawal, all payments received from you will be refunded, including delivery costs (however, not additional costs resulting from your own choice of a delivery method other than the cheapest standard delivery we offer).
Refunds will be made without undue delay and no later than 14 days from the date we received notification of your decision to withdraw from the agreement.

We will carry out the refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the item back, or you have provided documentation that you have returned the item.

Condition of the item

GOSH Copenhagen assesses the condition of the item upon receipt.
The right of withdrawal does not apply to sealed goods where the seal has been broken and the item cannot be returned or resold for reasons of hygiene or health.
You are only liable for any depreciation in the value of the item if it is due to handling other than what is necessary to determine the nature, characteristics and function of the item.
In case of withdrawal, you may only receive a portion of the purchase amount back if the item has depreciated in value due to use.

We recommend that you return the item in its original packaging. If the original packaging is missing, this may lead to a depreciation in the value of the item.

Right of Complaint

In accordance with Danish sales law, a 2-year right of complaint is granted for products. The right of complaint applies to defects in material and/or manufacturing.
Complaints must be notified to GOSH Copenhagen within a reasonable time after receipt of the item. One month is considered a reasonable time, unless otherwise agreed.
The right of complaint does not apply to errors or damage caused by incorrect use of the product.
GOSH Copenhagen will cover return costs to a reasonable extent.

Complaints should be sent to our warehouse:

GOSH COPENHAGEN
Att: Webshop
Engmosen 1
3540 Lynge

We only accept packages sent directly to this address.

Privacy Policy

When you purchase an item and provide your information, we receive customer data. As data controller, we process your personal data securely and confidentially. Your personal data will only be used and stored for the purposes for which it was collected.
We use third parties to process some of our information, including in our freight management, which is not developed by GOSH Copenhagen. We have entered into data processing agreements with our partners as a guarantee that they comply with applicable rules on the protection of personal data.

Complaint Options

You can send an email to webshop@gosh.dk or call +45 45 81 82 88 if you wish to contact us, have questions, or want to file a complaint.
If you have a complaint and we cannot find a solution together, you can use one of the following options:
•    Center for Complaint Resolution via the complaint portal at Nævnenes Hus
•    Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg
•    If you are a consumer residing in another EU country, you can submit a complaint via the European Commission's online complaint portal
To complain, the item or service you wish to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000.

Standard Withdrawal Form

(This form is only to be completed and returned if the right of withdrawal is exercised)

To:
GOSH COPENHAGEN
Att: Webshop
Engmosen 1,
3540 Lynge
webshop@gosh.dk
I hereby notify you that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services:
__________________________________________________________________________________
Ordered on: _______________________________ Received on: _______________________________
Consumer's name: ______________________________________________________________________
Consumer's address: ___________________________________________________________________
Consumer's signature: _________________________________________ Date: _________________
(only if the content of the form is communicated on paper)